Shipment and Return Policy
See also Our General Terms and Conditions
Article 6 right of withdrawal / return shipments
As long as the order has not yet been shipped, you can contact us by phone or email to cancel the order.
After shipment, goods can only be returned with an obtained return authorization.
This return authorization will only be granted if there is a valid reason for return (think of double order / wrong part number / incorrect delivery or quality problems with the product).
We hereby expressly state that there will never be a return authorization for products sold as "seconds", these goods are offered at a reduced price because they differ in size and / or quality.
Article 12 Complaints
Pottery Forms Europe makes every effort to keep the quality of goods and services high. In the unlikely event that you have a complaint about the materials received and / or the implementation of the agreement, you can submit a complaint. A complaint can only be submitted in writing by e-mail within a reasonable period of time after the goods and / or services received (think of a period of 5 working days after receipt of the goods as a guideline - slightly longer during the holiday period). When submitting the complaint, please state your invoice number and the article number that the complaint is about, we also request that you describe this complaint as completely as possible and provide it with photos so that we can get a clear picture. You may receive an email after receiving the complaint to provide additional information. If there are questions, we ask you to return these questions as completely as possible, so that we can form a clear picture of the nature and origin of the complaint.
After evaluation of the complaint, Pottery Forms Europe will try to resolve the complaint by mutual agreement as soon as possible, but no later than within 4 weeks. If it is not an agreement after the 4-week period, there is a dispute.
For all Pottery Form products, a description will be provided for the maintenance and storage of the products. Complaints about the quality of the products that are related to incorrect handling and / or storage of the products can never lead to compensation and or return of these products.