Privacy Policy

Privacy Policy – Pottery Forms Europe

At Pottery Forms Europe, we highly value your privacy and the protection of your personal data. This Privacy Policy explains how Pottery Forms Europe collects, uses, stores, and protects your information when you use the website of Pottery Forms Europe and our related services.

Pottery Forms Europe only processes personal data necessary for providing and improving our services. Your information is handled with care and confidentiality. Pottery Forms Europe never sells or shares your personal data with third parties for commercial purposes.

This Privacy Policy applies to all services and website activities of Pottery Forms Europe.

1. Who We Are

Pottery Forms Europe
Kapelstraat 28
4817 NZ Breda
The Netherlands

Phone: +31 (0) 653843729
Email: info@potteryformseurope.com

Website: Pottery Forms Europe

2. Personal Data We Process

Pottery Forms Europe may process the following personal data when you use our website or place an order:

Name and company details
Billing and shipping address
Email address
Telephone number
Payment information
IP address
Order history
Communication preferences
Technical website usage data

Pottery Forms Europe only collects data necessary for customer service, order processing, website improvement, and legal obligations.

3. Purpose of Data Processing

Pottery Forms Europe uses your personal data for the following purposes:

Processing and delivering orders
Handling payments
Customer service and communication
Sending newsletters (only with your consent)
Improving the website and services of Pottery Forms Europe
Meeting legal and administrative obligations
Preventing fraud and misuse

Your personal data is never used for aggressive or unwanted marketing activities.

4. Webshop and Hosting Services

MyOnlineStore

The webshop of Pottery Forms Europe is powered by MyOnlineStore. Personal data shared with Pottery Forms Europe may also be processed by MyOnlineStore for technical and operational support purposes.

MyOnlineStore applies appropriate security measures and only processes data on behalf of Pottery Forms Europe.

MijnDomein

Pottery Forms Europe uses MijnDomein for web hosting and email services. MijnDomein processes personal data exclusively for hosting and technical support purposes.

5. Email Communication and Newsletters

MailChimp

Pottery Forms Europe uses MailChimp for sending newsletters and email campaigns. Your email address and name may be stored securely within MailChimp systems.

You can unsubscribe from newsletters from Pottery Forms Europe at any time using the unsubscribe link included in every email.

Gmail

Regular business email communication at Pottery Forms Europe is handled through webshop email. All communication is treated confidentially.

6. Payment Providers

To process payments securely, Pottery Forms Europe works with trusted payment providers including:

Pay.nl
Mollie
Klarna
MultiSafepay

These payment providers may process your payment details, billing information, and contact data solely for payment processing and fraud prevention purposes.

All payment partners of Pottery Forms Europe use appropriate technical and organizational security measures.

7. Shipping and Delivery

For shipping and logistics, Pottery Forms Europe works with MyParcel, DPD and PostNL.

To deliver your order, Pottery Forms Europe shares necessary delivery information such as:

Name
Address
Postal code
City
Contact details

This information is used exclusively for shipment and delivery purposes.

8. Reviews and Customer Feedback

Pottery Forms Europe may collect customer reviews through Kiyoh.

When submitting a review, you may be asked to provide:

Name
City
Email address

Kiyoh may publish your name and city together with your review. Pottery Forms Europe only uses review data to improve services and customer experience.

9. Cookies and Google Analytics

The website of Pottery Forms Europe uses cookies to improve functionality and user experience.

Google Analytics

Pottery Forms Europe uses Google Analytics to analyze website traffic and visitor behavior. This helps us improve our website and services.

Collected data may include:

IP address
Browser type
Device information
Website interaction data

Pottery Forms Europe has configured Google Analytics in a privacy-conscious manner and does not allow Google to use Analytics data for other Google services.

Third-Party Cookies

Third-party services used by Pottery Forms Europe may also place cookies where necessary for functionality or analytics purposes.

10. Data Retention

Pottery Forms Europe does not retain your personal data longer than necessary.

Customer and order information is retained for:

Customer service purposes
Legal and tax obligations
Accounting and administrative requirements

When legally permitted, personal data will be securely deleted or anonymized.

11. Your Rights

Under applicable Dutch and European privacy laws (GDPR), you have the following rights regarding your personal data processed by Pottery Forms Europe:

Right of access
Right to rectification
Right to erasure
Right to restriction of processing
Right to data portability
Right to object to processing
Right to withdraw consent

You may contact Pottery Forms Europe at any time to exercise these rights.

If you believe your personal data is handled incorrectly, you also have the right to file a complaint with the Dutch Data Protection Authority.

12. Data Security

Pottery Forms Europe takes appropriate technical and organizational measures to protect your personal data against:

Unauthorized access
Loss of data
Misuse
Alteration
Disclosure

Only authorized persons within Pottery Forms Europe have access to personal information where necessary.

13. Legal Obligations

In certain cases, Pottery Forms Europe may be legally required to share personal data with governmental authorities or law enforcement agencies.

In such situations, Pottery Forms Europe will only provide data when legally obligated to do so.

14. Changes to This Privacy Policy

Pottery Forms Europe reserves the right to update or modify this Privacy Policy at any time.

The most recent version will always be published on the website of Pottery Forms Europe.

15. Contact Information

If you have questions about this Privacy Policy or the processing of your personal data, please contact: